Workshop 2 · Session agenda

Four hours, applied to tech work.

The full session, from the moment the room opens to when you walk out with a six-week study plan and a Tier 1 escape route.

Before you start

Open this site on your laptop or phone.
Bookmark /live in a second tab. Shared timer and prompt playground.
When it's hands-on time, /ws2-tech/activities is where you work.
Workshop 1's RTCF prompt structure carries over. If you missed it, peek at /what-is-ai first.

The agenda

0:00
Welcome and where this fits
Workshop 2 of three. Where you are in the IT path. What changes from Workshop 1 (more multi-step prompts, more domain rubrics, more skepticism).
0:15
What AI is good at in tech work
And where it is dangerous. Tutor, drafter, triage assistant, yes. Source of truth, no.
0:35
Live demo: triage a real ticket
Take a one-line user complaint. Use AI to draft clarifying questions, set priority, and write a response that does not sound like a robot.
0:55
Break
10 minutes.
1:05
Activity 1: help desk ticket triage
Pick a ticket, walk the triage flow, write the response. Self-check.
1:35
Activity 2: layered network troubleshooting
Cable, link, IP, DNS, application. Use AI as a tutor on the layered method, then walk a real "I can't get on the internet" scenario.
2:10
Break
10 minutes.
2:20
Activity 3: PC troubleshooting flow
Hardware versus software. Safe-mode test versus cold boot. Hand-off note for the bench.
2:50
Activity 4: CompTIA study plan
Pick A+, Network+, or Security+. Build a six-week study plan with AI tuned to your weakest domains. Generate flashcards and three practice questions to take home.
3:25
Career mapping discussion
Walk the use case "Map a realistic IT career path." Share where you are and where you want to be.
3:45
Responsible use in tech work
What never goes into a public AI: real user names, employee IDs, internal IPs, internal hostnames, ticket details that identify a person.
3:55
Wrap and where to next
Resources page, prompt library PDF, and a peek at Workshop 3 (agentic AI) for those continuing.
Stretch
Optional capstone: Build your own Hermes Agent
For anyone comfortable with a terminal, with a concept track and a live demo for everyone else. Set up a personal AI assistant you message on Telegram, running on a locked-down cloud server. Do it in the room if time allows, or take it home from the activity page.

What to bring

A laptop. A phone works for prompt activities, but the CompTIA flashcards are easier on a laptop.
A free-tier account on at least one AI tool. We use Claude or ChatGPT in demos; any of the ten on the tools page work.
Optional: a real ticket, a real network problem, or a real PC complaint you want to work in the room.